If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps...
Note: If you are simply UPGRADING your runtime engine, you do not need to do anything with .Net 4. Just download and install the higher runtime engine.
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1) Verify you have .Net 4.6 or later installed (4.6.x, 4.7.x, 4.8.x). In general, it's always safe to download the latest .Net 4.8.x installer from Microsoft. If you have any doubts, speak with your internal IT Support.
https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48
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2) Next, download and run the Crystal runtime engine installer separately (when you run the installer, RIGHT-CLICK and Run as Administrator to install):
SP3: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_3.msi
Note: SP3 is the runtime service pack we recommend for machines older than Windows Server 2016 (operating systems release BEFORE Windows Server 2016).
SP20: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_20.msi
Note: SP20 is the runtime service pack we recommend for operating system Windows Server 2016 or later (operating systems released AFTER and including Windows Server 2016). SP20 is the default installer that ships with our FULL Report Runner installer.
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3. Our software supports ALL Crystal runtime engines. After changing Crystal runtime engines, though, you may need to run our updater so our software can sync-up with the specific engine you installed.
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As of January 1st, 2025, our hosted Crystal runtime service packs are ONLY downloadable from THIS page.
All runtime engines here (SP3, SP20, or SP37 or later is recommended for Report Runner for being most stable) :
SP1: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_1.msi
SP2: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_2.msi
SP3: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_3.msi
SP4: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_4.msi
SP5: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_5.msi
SP6: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_6.msi
SP7: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_7.msi
SP8: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_8.msi
SP9: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_9.msi
SP10: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_10.msi
SP11: (This release was pulled by SAP for being too buggy)
SP12: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_12.msi
SP13: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_13.msi
SP14: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_14.msi
SP15: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_15.msi
SP16: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_16.msi
SP17: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_17.msi
SP18: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_18.msi
SP19: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_19.msi
SP20: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_20.msi
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SP21: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_21.msi
SP22: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_22.msi
SP23: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_23.msi
SP24: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_24.msi
SP25: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CRRuntime_32bit_13_0_25.msi
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SP26: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP26MSI32_0-10010309.MSI
SP27: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP27MSI32_0-10010309.MSI
SP28: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP28MSI32_0-10010309.MSI
SP29: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP29MSI32_0-10010309.MSI
SP30: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP30MSI32_0-10010309.MSI
SP31: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP31MSI32_0-10010309.MSI
SP32: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP32MSI32_0-80007712.MSI
SP33: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP33MSI32_0-80007712.MSI
SP34: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP34MSI32_0-80007712.MSI
SP35: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP35MSI32_0-80007712.MSI
SP36: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP36MSI32_0-80007712.MSI
SP37: https://crystal-runtimes.s3.us-east-1.amazonaws.com/CR13SP37MSI32_0-80007712.MSI
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Replacing/Uninstalling a Later Service Pack with an Older One:
You can upgrade any service pack by installing a later one. If you need to install a previous service pack (like go from SP20 to SP3), you will need to manually uninstall (and clean up) the later service pack/runtime engine... then install the previous one. Please follow the steps in this KB article to install a previous service pack:
https://help.reportrunner.com/knowledgebase/article/uninstalling-a-crystal-runtime-service-pack-manually-removing-the-crystal-runtime-engine
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The runtime engine gets installed here:
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\
32-bit edition DLLs:
32-bit machine: C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86
64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86
64-bit edition DLLs:
32-bit machine: N\A
64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64
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SAP Recommended Trouble-Shooting Tools:
https://help.reportrunner.com/knowledgebase/article/sap-recommended-trouble-shooting-tools-and-using-crlogger-dll
SAP Service Pack Links and Issues Addressed and Fixed (links below may require SAP ID and/or registration):
http://www.crystalreports.com/crvs/confirm/
https://wiki.scn.sap.com/wiki/display/BOBJ/Crystal+Reports%2C+Developer+for+Visual+Studio+Downloads
https://origin.softwaredownloads.sap.com/public/site/index.html
.Net CORE is NOT supported with the Crystal runtime engine per this SAP post:
https://answers.sap.com/questions/13643695/crystal-report-with-visual-studio-2022-sp32-suppor.html
