If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps...
Note: If you are simply UPGRADING your runtime engine, you do not need to do anything with .Net 4. Just download and install the higher runtime engine.
1) Download the .Net 4 (4.x, 4.5.x, 4.6.x, 4.7.x, 4.8.x) installer directly from Microsoft:
(Install and/or repair your .Net 4 or 4.x installation). Note, as of 2030, .Net 4.6 or later is required. Most all modern Windows machines have .Net 4.6 or later already installed.
Note: Microsoft now has a .Net repair tool:
2) Next, download and run the Crystal runtime engine installer separately:
Note: SP3 is the runtime service pack we recommend for machines older than Windows Server 2016.
Note: SP20 is the runtime service pack we recommend for operating system Windows Server 2016 or later. SP20 ships with our full installer instead of SP3.
3. Our software supports ALL Crystal runtime engines. After changing Crystal runtime engines, though, you may need to run our updater so our software can sync-up with the specific engine you installed.
All runtime engines here (SP3, SP20, or SP30 or later is recommended for Report Runner for being most stable) :
SP11: (This release was pulled by SAP for being too buggy)
As of 2018.300/2018.305, our software now supports SP21 and later. You must be on 2018.305 or later to use SP21, though. Please see this news release discussing SP21 and later.
Note: Updating an existing Crystal runtime installation to 21 or later? We recommend uninstalling the previous version first. This has not been an issue in the past, but for whatever reason, SP21 and later does not seem to install correctly with a previous version installed.
Replacing/Uninstalling a Later Service Pack with an Older One:
You can upgrade any service pack by installing a later one. If you need to install a previous service pack (like go from SP20 to SP3), you will need to manually uninstall (and clean up) the later service pack/runtime engine... then install the previous one. Please follow the steps in this KB article to install a previous service pack:
The runtime engine gets installed here:
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\
32-bit edition DLLs:
32-bit machine: C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86
64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86
64-bit edition DLLs:
32-bit machine: N\A
64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64
SAP Recommended Trouble-Shooting Tools:
SAP Service Pack Links and Issues Addressed and Fixed (links below may require SAP ID and/or registration):
.Net CORE is not supported with the Crystal runtime engine per this SAP post: