Setting your license is super simple. The hardest part for most people is copying the long activation key... after that... copy, paste, apply. Easy!
When you order a new license or renew a license, you will receive an email from us. There will either be a text file (.TXT) or license.key file (.KEY) attached to the email. Here are the three methods to set, apply, or update your license or licensing:
Method #1 - Here are the quick steps:
Method #2 - You have a license.key file attached to your licensing email.
Method #3 - You can't get into the Licensing Manager, because it states you have a special license (like the picture below):
Note: If you have a license.key file, you can also simply replace the license.key file in this folder (as explained in Method #2 above).
If you have any problems activating your license, please review the following...
1. Make sure your software is up to date.
You must be on 2030 or later for your licensing to activate properly. If you are not on at least 2030, please update your software. It only takes a moment to download and run the updater.
2. You can test your connection to our licensing server using the following URL:
This is an example of the type of web call Report Runner makes from your machine to our web server and the response it receives (it sends an HTTP request to set your license and then receives and processes a response from the server). Many companies have these types of web calls and responses BLOCKED (you may see "unauthorized" or "closed" error messages). You must temporarily allow our licensing server to "talk" with your machine to set your license (just one time).
Note, this test simply shows you our licensing server is active and responding in your browser. It does NOT mean that something isn't still keeping your machine from contacting our server from within our application.
For an example of the responses our licensing server might return, see here:
If you need to unblock a specific IP address, the licensing server's static IP address is 188.8.131.52 184.108.40.206 (changed as of September 2023) and it is located at Amazon Web Services in Virginia.
3. Temporarily Disable Anti-Virus/Security Software and/or Firewalls:
If you use anti-virus software like Symantec Endpoint Security or Kaspersky Endpoint Security or other firewalls, please consider temporarily disabling it or create an exception for our licensing server. Where there are errors activating a valid key with our licensing server, it's because this type of security is either blocking the call altogether or modifying the call so the response is invalid.
Our software only has to connect to the licensing server ONCE. Whatever security you have active can be re-enabled after the license is activated.
4. If you would like to configure proxy server settings, please see this KB article: